Contact Rally support
Email support@rally.london for help with your account, a game, another player, or the Rally app. We aim to reply to general support requests within two business days. Safety reports follow the separate 24-hour process below.
Please include the email address on your Rally account and a short description of what happened. Do not send passwords, authentication codes, or payment details.
Safety and conduct
If another player behaves in an unsafe, abusive, or inappropriate way, use the report action in Rally where available and contact support with the relevant game or profile details.
Rally reviews safety reports and takes necessary action within 24 hours. When a report identifies objectionable content or an abusive user, we remove the offending content and suspend or remove the responsible user within that same 24-hour period.
Blocking a player immediately hides that player and their content from your Rally experience, prevents further interaction, and sends a safety report to Rally.
If anyone is in immediate danger, contact the local emergency services first. Rally support is not an emergency service.
Account and privacy requests
You can contact support for help accessing your account or making a privacy request. We may need to verify that the request comes from the account holder before acting on it.